FAQ

Here you can find answers to the most commonly asked questions we receive.

Question: What can you get done in four or six hours of cleaning? Answer: When it comes to our timed cleaning packages, it's important to understand that the results of a cleaning session can be influenced by several factors, including the level of cleaning required, the specific areas to be cleaned, and the homeowner’s input in providing a structured plan for the service. Structured Plan from the Homeowner: To ensure we address your most important priorities, it is highly beneficial for the homeowner to provide a clear, structured plan of which areas need the most attention. With a defined focus, our team can maximize efficiency and prioritize specific tasks to meet your expectations. Level of Neglect: The true level of neglect in a home can significantly impact the amount of time required to achieve desired results. Areas with heavier dirt accumulation, deep cleaning needs, or cluttered spaces may require more time to address effectively. For example, kitchens or bathrooms with years of buildup or heavy dust may take longer to clean thoroughly. Regarding your question on what can typically be accomplished in four or six hours of cleaning: Four-Hour Cleaning: In a four-hour session, we can generally manage to clean high-traffic areas, including kitchen surfaces, bathrooms, and living spaces. This time frame is typically enough for a surface-level clean in a smaller home or apartment, or a deeper clean in a more moderately maintained space. Six-Hour Cleaning: With six hours, we can generally achieve a more thorough cleaning of larger areas, including bedrooms, living rooms, and additional attention to detail in areas like kitchens, bathrooms, and hallways. Please keep in mind that the more detailed and extensive the cleaning, the more time it will take. We aim to be transparent about the time required to meet your expectations, and we're happy to discuss further to ensure we meet your needs within the available timeframe.

Question: I had a timed cleaning and you didn't get a specific area, can you come back or can i get a partial refund? Answer: Unfortunately these cleaning services are based on a pre-determined time frame, and we allocate specific attention to all areas within the agreed-upon time. If an area was missed, we typically request feedback during or immediately after the service so we can address any concerns in real-time. However, after the completion of a timed session, we are unable to offer additional services beyond the time allocated.

Question: What advantage is there to a cleaning package that requires a home inspection over a timed cleaning package? Answer: The main advantage of a cleaning package that requires a home inspection, compared to a timed cleaning package, lies in the ability to provide a more tailored and comprehensive cleaning solution. Here are some key benefits: Personalized Assessment: A home inspection allows us to assess the specific needs of your property. We can evaluate the size of the space, the level of cleaning required, and any unique areas that may need special attention. This personalized approach helps us create a more accurate and efficient cleaning plan, ensuring that all areas are addressed according to their condition and priority. Targeted Cleaning Plan: Based on the inspection, we can identify high-priority areas that may need more focus or deeper cleaning, such as heavily soiled spots or difficult-to-reach places. This targeted approach ensures that we allocate the appropriate amount of time and resources to each area, leading to better results. Clear Expectations: With an inspection, both you and our team can have a clear understanding of the scope of work. This eliminates any uncertainties about what will be completed, as we provide a detailed overview of the areas to be cleaned and the time it will take. As a result, you can have more confidence in the final outcome. More Flexibility: Unlike a timed cleaning package, which has a set duration, an inspection-based package allows for flexibility in addressing the actual needs of the space. We can adjust the plan as necessary to ensure thorough cleaning without being constrained by time limits. Better Value for Your Investment: With an inspection, you're ensuring that the cleaning is more strategic and comprehensive, which can ultimately save time and effort over the long term. You receive a tailored service that directly addresses your home's needs, which often results in a more thorough and lasting clean. In contrast, a timed cleaning package is ideal for clients with specific, less complex needs, or those who are familiar with their home's maintenance and prefer a set amount of time for cleaning. It provides flexibility, but may not offer the same depth of customization or attention to detail as an inspection-based package. Ultimately, the choice between the two options depends on your preferences, the condition of your home, and how in-depth you'd like the cleaning service to be.

Question: Why don't you offer refunds? Answer: We do not offer refunds for our cleaning services for several key reasons: Service Completion: Our cleaning services are completed as per the agreed-upon scope, and once the cleaning is finished, the service is considered rendered. We focus on delivering quality work within the specified time frame and ensuring client satisfaction during the service. Clear Expectations: We strive to ensure that all expectations are clearly communicated before the service takes place, including the scope of work and any special requests. Our goal is to address any concerns or adjustments during the service, ensuring that clients are satisfied before the work is completed. Quality Assurance: We are committed to providing high-quality cleaning services. If any issues arise or areas are missed, we encourage clients to notify us as soon as possible. We are happy to revisit or address any concerns without additional charges, as we aim to meet the highest standards of cleanliness. Business Model and Fairness: Offering refunds would undermine the structure of our service model. Instead, we focus on providing resolutions such as re-cleaning or adjusting the service plan to ensure customer satisfaction. Our goal is to maintain fairness to both our clients and our team members, who have invested time and resources into each job. We take pride in delivering quality results and exceptional customer service. Should any concerns arise, we encourage open communication, and we are always ready to work with our clients to resolve any issues promptly and effectively.